Cancellation & Refund Policy

At Fiji Tour Packages, we understand that travel plans may change unexpectedly. Our goal is to provide a fair, transparent, and stress-free experience for all guests. This Cancellation & Refund Policy outlines the terms that apply when modifying or cancelling your booking.

We encourage all travelers to carefully review the cancellation conditions before confirming any reservation. If you need assistance with changes or cancellations, please contact our support team as early as possible so we can help you with available options, including rescheduling or eligible refunds.

1. Cancellation Period

• Cancellations made 48 hours or more before the scheduled tour or transfer date are eligible for a full refund.

• Cancellations made within 48 hours of the scheduled service are non-refundable.

• Certain multi-day tours, private charters, holiday packages, or group bookings may have separate cancellation terms. Please refer to your booking confirmation for specific details.

2. How to Cancel a Booking

To request a cancellation, please contact our customer support team using the contact information listed on our website.

When submitting your cancellation request, please include:

• Your booking reference number

• Tour, transfer, or package name

• Scheduled booking date

• Name and contact details used during booking

Our team will confirm your cancellation request and provide refund details if applicable.

3. Refund Policy

• Eligible refunds will be processed within 14 business days.

• Refunds will be issued to the original payment method used during booking.

• Processing times may vary depending on your bank or payment provider.

• No refunds will be issued for late cancellations, missed departures, or no-shows.

4. No-Show Policy

Guests who fail to arrive for their scheduled tour, transfer, or activity without prior notice will be considered a no-show and will not qualify for any refund.

5. Changes or Cancellations by Fiji Tour Packages

Fiji Tour Packages reserves the right to modify, reschedule, or cancel tours and services due to circumstances beyond our control, including but not limited to:

• Severe weather conditions

• Natural disasters

• Safety concerns

• Operational issues

• Insufficient participant numbers

If we cancel a booking, guests will be offered the option to:

• Reschedule for another available date, or

• Receive a full refund

6. Weather-Related Cancellations

Safety is our top priority. If a tour or activity is cancelled due to adverse weather conditions or unsafe operating conditions:

• We will attempt to reschedule your booking for another suitable date.

• If rescheduling is not possible, a full refund will be provided.

7. Group & Corporate Bookings

Group tours, corporate bookings, and customized travel packages may be subject to separate cancellation and refund conditions depending on the size and nature of the booking.

Please refer to your group agreement or contact our team directly for detailed information.

8. Policy Updates

Fiji Tour Packages reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice.

Any updates will become effective immediately once published on this page.

9. Contact Us

If you have any questions regarding cancellations, refunds, or booking changes, please contact our support team:

Email: info@tourfiji.tours

Phone: +61 478 886 145